Refund policy

At Shabby Chic, we want you to love your looks! In the event that you’re not happy with a purchase, we’re here to help.

Eligible items may be returned within 7 days of delivery for refunds. See our policies below for details and procedures.

If an item arrives damaged or you feel your order is incomplete, please contact customer service within 3 days of delivery so we can make it right.

What qualifies for return?

Items not marked final sale or ineligible below, postmarked within 7 calendar days of delivery date.

Final Sale Items

  • Clearance and any items marked Sale OR Final Sale cannot be returned

  • Items marked as donations for charities or profit-share events

  • Items discounted over 25%, Flash Sales and Doorbusters are all Final Sale

  • Accessories including jewelry, hats, hair accessories, and similar cannot be returned

Items Ineligible for Return

  • Final Sale items

  • Holiday items that are within two weeks of the holiday or after the holiday cannot be returned. Example: Valentine's tees cannot be returned on or after February 1st.

  • Items past 7 day window

  • Items without original tags attached

  • Items showing signs of wear (pet hair, deodorant, makeup, smoke, scents, laundering, alterations etc) cannot be returned

  • Shipping and handling fees

Return Process

Eligible items may be returned following the steps below. 

  1. Start your return by contacting us at Shabbychicboutiqueloz@gmail.com with your order number, the items you’d like to return, and preferred refund method. If you have a damaged item, please include pictures to expedite the process. 

  2. After you get return authorization from us, you may ship your return back to us via the provided address.

  3. Make sure to include your order number inside your return package!

Some requests may need to be reviewed by our team, so please allow up to two business days for return requests to be processed. 

You will be responsible for return shipping. We recommend using a shipping method with tracking.

Refunds and store credit will be issued net of return costs when applicable. Unapproved items will be returned at your expense.

Processing Times

Please allow 7 business days for your return to be processed from the date we receive it. We will contact you via email when your return has been processed.

Unclaimed Packages  / Unapproved Returns

If items are returned without authorization, or do not comply with our Return Policy, we will offer to return the package to you for a label fee. If packages are unclaimed after 30 days, we will dispose of or donate the unclaimed items at our discretion.

Questions?

Email us at Shabbychicboutiqueloz@gmail.com or give us a call at 573-348-1507.